TB Support

The TB Support Program is a customisable support program that provides you with expert services and support that you need.

The TB Support Standard program is already included with all of our products.

Should you require additional services or coverage you can take a look at TB Support "À la Carte". TB Support "à la Carte" offers additional services and coverage that can be individually added to our TB Support Standard program allowing you to customise your own program.


TB Support Standard

TB Support Standard is available to all of our clients, without restriction, and it is FREE of charge!

You have unlimited access to:


TB Support "À la Carte"

Available to our clients, TB Support “À la Carte” allows you to add additional support services to our TB Suport Standard. The additional services you can add are:

For the pricing of each TB Support "À la Carte" item please contact your TelcoBridges sales representative. 

 

9 to 5 Support

  • Bank (5 hours)
  • Monday-Friday. Standard response time: 4 hours

When you purchase one of TelcoBridges Support Banks you acquire peace of mind. Applicable for: remote installs, telephone, email, and online (Skype/MSN) support, Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays.

Our support widget on the left shows you which support center is currently active.

If you are looking for a larger 9 to 5 support package, you should consider the following...

Value packages Hours
9 to 5 Support Bank 25
9 to 5 Support Bank 50

 

24/7 Support

  • Bank (5 hours) 
  • Standard response time: 4 hours

We are there for you 24 hours a day, 7 days a week. This support bank guarantees you support when you need it. Applicable for remote installs, telephone, email, and online (skype/MSN) support.

If you are looking for a larger 24/7 support package, you should consider the following...

Value packages Hours
24/7 Support Bank 25
24/7 Support Bank 50

 

Remote installation

2.5 hours

We will help you remotely install your TelcoBridges product and get you up and running fast.

 

Onsite training / Onsite install

A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install.

 


Exclusive to our Partners

TB Support Alliance

As a Certified TelcoBridges partner you may qualify for our exclusive TB Support Alliance program.

With TB Support Alliance our standard 24/7 responce time can be as fast as 60 minutes.

 

If you would like to become a telcobridges partner take a look at our become a partner webpage.

If you are already a TelcoBridges Partner and would like to know more about TB Support Alliance please Contact your TelcoBridges advisor.