Support Options

PAID support services includes:

Includes

ProSBC

ProSBC+

HW-SUPPORT

HW-SUPPORT
24-7

PS9-5, 9-5 Professional Services

PS24-7, 24-7 Professional Services

PSTraining

ProductsProSBC
License
ProSBC and
+1 License
HardwareHardwareAny. ProSBC or HW-SUPPORT requiredAny. ProSBC or HW-SUPPORT requiredAny. ProSBC or HW-SUPPORT required
SBC LicenseYesYesNoNoNoNoNo
Response
Time
8 hours1 hour8 hours1 hourPre-scheduling recommendedPre-scheduling neededPre-scheduling needed
AvailabilityStandard support 9×5Standard support 9×5
*Emergency support 24×7
Standard support 9×5Standard support 9×5
*Emergency support 24×7
9×524×79×5
Access MeansEmail/chatTelephone/
email/chat
Email/chatTelephone/
email/chat
Telephone/

email/chat

Telephone/
email/chat
Zoom
Training NoNoNoNoNoNoYes
Standard Support

Software Upgrades

YesYesYesYesNoNoNo
Hardware WarrantyNoNoYesYesNoNoNo
Professional ServicesNoNoNoNoYesYesYes
Expires1 Year1 Year1 Year1 Year1 Year1 Year1 Year
Price$1/session$2/session10% /Unit/Year15% /Unit/Year$1,048
/5 Hours
$2,305
/5 Hours
$1,728
/4 Hours
*Note: for emergency support 24×7, please call our 24×7 number at +1 866 438-4703

Paid support services are available from your account manager or on-line from the TBstore  >>>

For more details on support offerings from TelcoBridges, complete the form below:

Or send an email to sales@telcobridges.com