VoIP a feasible option for consumers, providers need to be ready

VoIP calling has long been a technology focused in the realm of business. While there has been nothing to stop VoIP from translating to consumer markets, the market has been such that most use models have been based in the enterprise world. However, the traditional home phone is beginning to disappear. With this trend gathering momentum, more consumers are looking to alternative options. According to a recent report from The Age, VoIP can be a viable option for many consumers, replacing their traditional home phone services with IP-based calling that is usually offered at a much lower cost.

Rising demand for VoIP calling in the consumer market could put telecoms and VoIP service providers in a difficult position, as the nuances of the sector present unique challenges. As a result, telecoms and VoIP vendors may want to consider making strategic VoIP gateway upgrades and other investments to meet consumer needs more effectively.

 

Looking at VoIP in the consumer market


The news source explained that there are many factors to consider when consumers are thinking about VoIP investments, but many will be able to find a solid option for their needs. In some cases, a dedicated VoIP provider could be preferable because of price, while other consumers may benefit from the sort of performance and reliability gains usually associated with internet service providers. Either way, there is a great deal of variety in the industry. As a result, options are available to meet a wide range of needs and many consumers can benefit from VoIP calls. While there is still plenty of room for growth in the sector, the level of quality currently available should be enough for consumers to seriously consider migrating to VoIP.

 

Using advanced technology to get ahead


For VoIP service providers and telecoms, getting ahead in the consumer market means offering the kind of features that matter in the sector. This means providing consistent performance all day, every day. It also means having plans in place to deal with issues like 911 calls and other emergency services that are tied to traditional land lines and have to be adjusted for VoIP. Perhaps most important is that consumers care about reliability. Many people have used traditional land lines for years and understand that disruption is rare. At the same time, they have used the internet for years and been frustrated by outages. Having a VoIP gateway system in place that includes built-in redundancy can give service providers the reliability they need to meet consumer demands.