Law Enforcement Agencies seek support from Telecoms & Service Providers

Law Enforcement Agencies (LEA) are calling for the support of telecoms and service providers to provide call monitoring & lawful intercept capabilities.

While small-scale call monitoring & lawful intercept is often workable in small VoIP networks, fully-featured monitoring & intercept measures can be difficult to deploy across the network. This represents a major problem because many legal jurisdictions require telecoms to provide call monitoring services for law enforcement officials, iTWeb reported.

Considering the role of call monitoring in law enforcement

According to the news source, traditional monitoring methods are not always applicable in a VoIP network. In the past, VoIP networks were not prominent enough for this to be a problem because law enforcement officers rarely needed to monitor VoIP-based calls.  However, VoIP has become extremely popular recently, emerging as a major telecom service option.

There have even been discussions about turning toward an all-VoIP future that involves shutting down the current wireline network.

The report said that the rising prominence of VoIP calling creates a major legal problem. As of now, most laws state that service providers must try to support call monitoring for law enforcement, but there are not any consequences if they are unable to make the technology work. Moving forward, this will not be a viable option, because VoIP will be so prevalent that law enforcement officials will require the ability to access call monitoring capabilities and telecoms will have no choice but to provide the capability.

As laws change to support VoIP as a primary communications method, the need for call monitoring tools and similar advanced technologies is becoming critical.

Accessing telecom monitoring capabilities

Advanced VoIP gateways and call monitoring solutions can play a major role in helping telecoms and other VoIP service providers keep up with pressure to meet legal requirements around call monitoring & lawful intercept. As a result, telecoms can position themselves to avoid regulatory problems down the line and ensure they are able to meet broad legal and industry requirements by deploying VoIP gateways that feature call monitoring & lawful intercept capabilities.