VoIP service providers need the right equipment to prove that IP telephony can offer stability and quality that is comparable to, or better than, landline connections. Carrier-grade VoIP gateways are essential for seamless communication, as they can contain features like echo cancelation and jitter buffers that improve call quality.
During the early days of VoIP, many consumers experienced poor call quality. Common complaints cited issues such as scrambled audio, speech delays and distracting echoes. The market is now maturing, which means two things - VoIP equipment developers are introducing new solutions to address and eliminate the problems that previously impacted users' experiences, and subscribers are raising their expectations.
A survey by VoIP company Rebtel demonstrated just how important call quality is to subscribers. When asked about their priorities, 89 percent of respondents said that clear call connections are a major priority for them. This finding is coupled with the fact that customers' loyalty to telecom carriers has been steadily dropping. Subscribers have stated that they are now more likely to switch to alternative carriers if their current service is not meeting expectations or competitors are offering better deals.
Ultimately, this means that VoIP providers have ample motivation to outfit their networks with the most advanced solutions on the market.
One of those solutions is the media gateway. Industry leaders like TelcoBridges offer carrier-grade devices that enable service providers to deliver the highest quality VoIP audio. The company's Tmedia™ product line was developed with features to ensure quality, as this has become a top priority for carriers and operators in recent years. VoIP was first seen as a strategic way for individual subscribers and businesses to lower their phone bills, but as it gained traction in the mainstream market, quality became more of a value proposition.
When VoIP providers have the right devices at the core of their network architecture, they can consistently deliver service that's on par with - or outpaces - connections over traditional landline networks.