VoIP Gateway Partner Program Details

Program Prerequisites:
Minimum yearly purchase of $100,000 USD of VoIP Gateway products and accessories exclusively.
Signing of the VoIP Gateway Partner Program MOU (Memorandum Of Understanding) and NDA.


Products that Make You Money


Standard discount
TelcoBridges looks to forge long-term relationships with its partners; working with TelcoBridges is simple and mutually
beneficial. By choosing to partner with us, your standard discount is the most competitive currently being offered by TelcoBridges on all of our products. Please refer to the VoIP Gateway Partner MOU for your standard discount.


Volume Rebate
In addition to the standard discount (mentioned above), by meeting certain purchase volumes, we will provide you
with an additional volume rebate!

Partner level	Volume of purchases	Annual volume rebate (credit)
Platinum	$750,001+	10%
Gold	$250,001 - $750,000	5%
Silver	$100,000 - $250,000	0%

NOTE: The annual volume rebate is calculated based on the purchase of VoIP Gateway products & accessories only (after discount and before taxes). The volume rebate will be reimbursed to you in the form of a credit note, automatically  generated at the end of the year, and applicable on purchases of VoIP Gateway products & accessories (only) made in the following year.


“Early Bird” Payment Rebates
As a VoIP Gateway reseller, ensuring efficient purchasing allows you to remain as competitive as possible in the market.
By choosing to quickly pay for products purchased, you will take advantage of an additional rebate!

Partner level	Volume of purchases	% Rebate
All levels	No minimum	5% if 100% of payment is made with order
		2% with full payment within 10 days of invoice

Based on receipt of payment within the stated terms & date of invoice. Calculated based on 100% of the invoiced amount.


Products that are Easy to Sell


Guaranteed Delivery Times
By choosing to become a TelcoBridges VoIP Gateway Partner, you will benefit from:

1) Having the VoIP Gateway products you need, when you need them; quick delivery to you, translates into quick delivery to your clients.
2) No need to invest in inventory in order to satisfy your clients needs!

Partner level	Guaranteed delivery times
All levels	15 working days*

We are so sure we can deliver our products to you, if we cannot deliver your order within 15 working days, TelcoBridges will pay the cost of shipping! *
* The 15 day period is counted from the date we receive the deposit for the given order.


Sales Training
As a VoIP Gateway reseller, you aspire to better understand the wants & needs of your clients in order to properly respond to these needs! By becoming a TelcoBridges VoIP Gateway Partner, you will:

1) Ensure that your representatives are properly trained to respond to your clients’ needs
2) Learn the different VoIP Gateway products and their applications
3) Learn how to recommend the best VoIP Gateway solution for any given client requirement

Partner level	Volume of purchases
All levels	No minimum
Training
1. TelcoBridges: The company, history & the future
2. TelcoBridges VoIP Gateway Partner Program
3. Intro to your Partner Support Tools: Partner Portal, TBWiki, documentation,
4. Tmedia: VoIP Gateway Family of Products

A member of the TelcoBridges Team will follow-up with you to ensure that your sales team has registered and attended the above mentioned trainings. Our team will schedule conference calls with your sales team to respond to any additional questions that may arise.


Sales Support
We want to work with you to make this relationship as profitable for you as it is for us! On a monthly basis, your TelcoBridges sales representative will schedule a conference call to review sales forecasts for the up-coming months.

Should you need our help for sales calls, conference calls to support your clients, etc., let us know and we will be there for
your sales team! As we receive requests from service providers, carriers and ISPs from the internet (who are located within
your territory), we will transfer these leads to you, automatically increasing your sales opportunities!


Marketing and Co-Marketing Initiatives
TelcoBridges makes it easy for its VoIP Gateway Partners to sell its products, by providing you with all the benefits of an external marketing firm, at your service, and FREE OF CHARGE! By becoming a TelcoBridges VoIP Gateway Partner, we will support you through:


Standard marketing support

Partner level	Volume of purchases
All levels	No minimum
Guaranteed marketing support
1. Placement of your logo (with link) and description on our web site
2. TelcoBridges logo
3. Product content (web)
4. Product photography (web)
5. Banner ads (web)
6. Product documentation in electronic format (.pdf, .doc)
7. Email campaigns (4 per year) .html format
8. .ppt for you to use with your cilents
9. Access to the Partner Portal and all of its contents
10. Access to the Tmedia Widget & Tmedia Store (online ordering)

Trade show marketing support

Partner level	Volume of purchases	% of purchases
Platinum	$750,001+	2.5%
Gold	$250,001 - $750,000	2.0%
Silver	$100,000 - $250,000	1.5%

NOTE: Prior to reimbursement of the % of the sales allocation for trade shows, VoIP Gateway Partners must submit the Partner Program Marketing Request Form for approval (form is located on the Partner Portal). Once approval is obtained, we will send you a check for the given amount of your % of purchases allotment.


50/50 Co-op advertising

Partner level	Volume of purchases	% of purchases
Platinum	$750,001+	1%
Gold	$250,001 - $750,000	0.75%
Silver	$100,000 - $250,000	0.5%

NOTE: TelcoBridges will reimburse 50% of the cost of advertising up to a maximum of your % of purchases allotment. Please note that in order to receive your %, you must complete and submit the Partner Program Marketing Request Form for approval (form is located on the Partner Portal). Once approval is obtained and all terms and conditions for the Co-op Advertising are met, we will send you a check for the given amount of your % of purchases allotment. TelcoBridges is ready and willing to prepare the artwork for your ad!


Promotional items

Partner level	Volume of purchases	Amount
Platinum	$750,001+	$2,000
Gold	$250,001 - $750,000	$1,000
Silver	$100,000 - $250,000	$500

NOTE: You will have a choice of promotional items based on TelcoBridges promo items for the given year. Any amount of promo items not used in the year following the given purchase volume, will be eliminated.

Personalized print documentation

Partner level	Volume of purchases	Amount
Platinum	$750,001+	$4,000
Gold	$250,001 - $750,000	$2,000
Silver	$100,000 - $250,000	$1,000

NOTE: The dollar amount of personalized print documentation will be issued in the year following the given purchase volumes. If the amount of personalized print documentation is not used within the following year, it will be eliminated.


Products that are Easy to Support


Technical Training
As a VoIP Gateway reseller, you want to ensure the greatest understanding of the technology to be able to properly support
your clients. By becoming a TelcoBridges VoIP Gateway Partner, you will be able to:
1) Count on the support and the availability of our team of qualified technical experts
2) Help reduce the selling time of our products

Partner level	Volume of purchases
All levels	No minimum
Technical Trainings
1. Installation of a VoIP Gateway 101
2. Technical architecture of a VoIP Gateway
3. Toolpack for VoIP Gateways

All trainings will be hosted online and will be subject to the same follow-up as the sales support trainings, with a post conference call with your entire team.


Technical Support
One of TelcoBridges strengths is its team of technical experts who are dedicated to helping you service your clients. Paired
with our Technical Training, TelcoBridges team transfers their extensive product knowledge enabling your staff to respond to client needs efficiently.


TB Support
TelcoBridges provides unparalleled support because we are dedicated to our products and dedicated to you.


Our first level, TB Support Standard, is free and accessible to all our clients.


Our second level, TB Support A la Carte, allows you to choose the support you need and go!

As a partner you have access to all of TelcoBridges services and support. Please see the official TB Support document for full details and pricing or our service and support packages. You partner discount is applicable to all stipulated TB Support packages.


Try & Buy

We believe that supporting our partners and helping walk the end-user(carrier) through from product selection, installation, testing and final sale results in satisfied clients. Welcome to TelcoBridges Try & Buy Program, opening new doors to client satisfaction and long term success!

Try & Buy Quote
We are focused on helping our Partners close new business. Providing support and allowing the client to try the product risk-free are the basis for Try & Buy Program. If you are interested in offering your client a Try & Buy unit, contact your TelcoBridges sales representative for a quote today.

Technical Conference Call, Site Survey & Support
Once the project is quoted, we request a technical conference call with you and your client to discuss the projects technical specifications, current systems in place, types of testing required and more. The result of this technical conference call is a customised site survey which will be sent to the end-user for completion. A dedicated Pre-Sales Representative will be assigned to you and your client to help in the completion of the site survey which is required in order to ship a pre-configured VoIP gateway.

Order Placement
When you and your client are ready, you will submit the following to TelcoBridges:

• Signed quote
• PO with 25% deposit*
• The completed Site Survey

Product Shipment
The pre-configured VoIP gateway is shipped to the end-user.

Remote Installation & Testing
A member of TelcoBridges TB Support Team will remotely install the VoIP gateway and will walk the end-user through testing.

Satisfaction & Sale
We aim at having client satisfaction at the end of every Try & Buy process which kicks off repeat business for years to come.

(*) Please contact your TelcoBridges sales representative for the official terms & conditions for the Try & Buy.


On-Site Spare
TelcoBridges wants to support its Partners in the growth of their markets!

On-site spare unit (50% rebate)
To help you deal with the unexpected for your clients, TelcoBridges offers a significant discount (on the list price) of on-site spare hardware units, ready-for-use in order to replace any failed devices (under warranty), that are used in a production environment. This policy supports the desire of service providers to maximise service up-time while minimising the capital costs typically associated with such efforts.

NOTE: With the exception of the TMG800, all Tmedia devices are eligible for the on-site spare program and corresponding price discount.

Fully tested and functionally equivalent to the configuration of the production device, an on-site spare unit is shipped without the software license necessary for the operation of the device and is therefore not fully functional.
Service providers who wish to activate a spare unit will be required to visit the TelcoBridges web site to download a temporary 30-day license specific to their organisation.

NOTE: The 30-day license should be sufficient to cover the time necessary to ship the original device back to TelcoBridges, repair it or advance replace it, depending on whether it is still covered under warranty, please refer to the Product Warranty document. The on-site spare program is not designed to convert a spare unit into a full production unit. Service providers interested in this type of option, and its associated level of peace of mind and convenience, areencouraged to purchase fully functioning unit that is to be kept in reserve.

The manufacturer’s suggested list price for on-site spare is 50% of standard product list price. The partner standard discount is then applied to that amount.

To purchase an on-site spare, please contact your local TelcoBridges representative or email us at: sales@telcobridges.com. Please have on hand the serial numbers of the products to be covered to obtain a proposal for an on-site spare.