TB Support Team Contact Information
Technical support when you need it!

Tel.: +1-866-438-4703
Email: support@telcobridges.com
Fax: +1-450-655-9511


FREE online trainings!
If you are a TelcoBridges client, you can receive free online training.

Request a User Name & Pass Word
Name (first & last): *
Title:
Company: *
Telephone: *
Email: *

TB Support header


The TB Support Program is a two-level program that provides expert service and support made simple.

TB Support Standard Logo
Our first level, TB Support Standard, is FREE and accessible to all of our clients.


TB Support A la Carte Logo
Our second level, TB Support A la Carte, allows you to choose the support you need and go!

TB Support Standard

TB Support Standard is available to all of our clients, without restriction, and it is FREE of charge!

You have unlimited access to:
  • TBWiki
  • Forums
  • Online trainings
  • Minor software upgrades
  • Bi-annual trainings
  • Standard warranty (12 months)


TB Support “À la Carte”

Available to our clients, TB Support “À la Carte” provides you with clean and clear service options to support your team. For the pricing of each of the products below, please contact your TelcoBridges sales representative.

9 to 5 Support Bank (5 hours) - $875.00*
Monday-Friday. Standard response time: 4 hours
When you purchase one of TelcoBridges Support Banks you acquire peace of mind. Applicable for: remote installs, telephone, email, and online (MSN) support, Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays.

If you are looking for a larger 9 to 5 support package, you should consider the following...
   Value packages
   Price (MSRP)
   9 to 5 Support Bank (25 hours)
    $4,156.25
   9 to 5 Support Bank (50 hours)
    $7,875.00

24/7 Support Bank (5 hours) - $1,250.00*
Standard response time: 4 hours
We are there for you 24 hours a day, 7 days a week! This support bank guarantees you support when you need it! Applicable for remote installs, telephone, email, and online (MSN) support.

If you are looking for a larger 24/7 support package, you should consider the following...
   Value packages
  Price (MSRP)
   24/7 Support Bank (25 hours)
    $5,937.50
   24/7 Support Bank (50 hours)
    $11,250.00

Remote installation (2.5 hours) - $350.00*
We will help you remotely install your TelcoBridges product and get you up and running fast.

Onsite training / Onsite install - $2,000.00* per day + travel, food & lodging expenses
A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install.

Extended warranty (additional 12 months) - $1,000.00*/unit
With the purchase of an extended warranty, TelcoBridges provides you with an additional 12 months of coverage for your Tmedia products, as well as advanced RMA and access to all major software upgrades.

NOTE: All prices stipulated within this page are in US dollars
* All prices are list prices

Documentation
TB Support Program (pdf)
TB Support Program - Details (pdf)
Feeback
 TelcoBridges is focused on continuously improving the service it provides to its clients. Do you have a suggestion and/or feedback with regard to TelcoBridges TB Support Program?
Name (first & last): *
Company: *
Telephone: *
Email: *
Comments/Feedback *